FAQ

  • Not a problem! That’s exactly why we’re here. In order to offer you a fully-personalized house address that suits your needs and the architecture and style of your home, fill out the form and once the creative process has begun you can send a photo of your home’s frontage with the size and location of the space where you want to install your house address. Our designers will send you address ideas tailored to your home and your desired aesthetic. Based on your comments, we then refine the proposal and send you renderings using the photo you supplied so you can get a sense of how the finished product will look on your home.

  • Not a problem! That’s exactly why we are here. Tell us about your project and this will start a conversation. If needed, we’ll go on location to better understand your space and recommend what’s best for your project.

  • Our products are made with sustainable and durable materials and are built to last. We offer a lifetime warranty. If you ever have an issue with your house number or plaque that isn’t the natural wear of outdoor elements and pollution, we will try our best to fix or restore it or we will replace it entirely. Make sure to wipe down the numbers now and again as air pollution will otherwise create lasting damage.

  • We ship internationally, with regular courrier and registered mail.

  • We offer an installation service in the greater Montreal area.

    Outside this zone, we can help you connect with local installers or, depending on the scale of the project, you can do it yourself! We always include the templates and instructions for installation.

  • Once the final drawings are approved, we will send you an electronic invoice that is payable online by credit card or EFT.

  • From initial inquiry to delivery, most projects take about 3-6 weeks. Our lead time is 2 to 3 weeks.

  • Yes, make sure to wipe down the numbers or plaque every so often (ideally every few months) to make sure they look great. Air pollution can affect the finish of the piece if not taken care of.

  • Yes we are particular about the materials we choose and always seek out high-quality sustainable materials for your project. We are proud to be working only with lead-free and mercury-free metals with a high concentration of recycled materials. The production process utilizes advanced pollution-control engineering, which reduces wastewater, air pollution and general waste. All solvent waste is reclaimed for reuse or sent to a recycler and all trims and scraps generated in the manufacturing process are recycled.

  • Yes, we do. The most common option is a halo-lit style. Numbers and/or letters are either hollow-cast or fabricated metal populated with LED lights. We include the transformer box and appropriate cables for an easy hook up by your electrician.

  • We do sell mailboxes and parcel drop boxes. We also offer installation in the greater Montreal area.

    Our inventory is constantly changing, so feel free to inquire about these in your project description or by sending us an email

  • Because every piece is custom we do not offer returns or refunds. However, if there is an issue or a default in your product we will absolutely replace it.

 Have a question? We’re here to help!

Get in touch with the Orthografica team today to discuss your upcoming project. We look forward to working with you!